Hardware
Self Service Kiosks
Financial institutions today face extreme pressure to improve their competitive position and balance sheet, with retail operations being the key lever for most.
But how do you improve the customer experience, increase teller effectiveness, and cut operating costs at the same time?
The answer is concourse™ Teller, the first teller-assisted self-service solution for retail banking.
Running on Source Technologies' concourse self-service kiosks, Teller is a software application that lets your customers manage their own financial transactions. Customers are able to conduct their banking in the branch without waiting in line for a teller. In addition, tellers can focus on great customer service and cross-sell and up-sell opportunities instead of being solely consumed with processing transactions.
Capabilities
- Automates the most expensive teller transactions
- Cash Handling: cash in and cash out
- Customer Document Prep
- Check Cashing
- Cashier's Check
- Authenticates the customer
- Split-screen "Teller View"
- Teller monitors and serves up to three customers simultaneously
- Teller can assist the customer or "take over" the transaction
- Accepts, recycles, and dispenses cash
- Check 21 ready - built-in check imaging
- Integrates with virtually any teller system; Argo, TouchPoint, etc.
Customer Benefits
- Improves customer experience
- Decreases wait times
- Simplifies banking transactions
- Eliminates the need for manual bank forms
- Teller accessible for completing transactions
- Increases confidence in transaction accuracy
- Fast & fun!
Banker Benefits
- Increase teller effectiveness
- Improve teller / retail space utilization
- Increases customer satisfaction
- Reduces or eliminates balancing errors
- Reduces operational costs
- Cuts back office error & expense
- Eliminates customer/teller completed counter documents
- Enables single teller to service multiple "lanes"
- Increases teller cross-sell up-sell ability